DELIVERY AND RETURNS

DELIVERY

  • Orders are shipped within 1–3 business days after payment, unless stated otherwise.

  • In Lithuania, deliveries are made via LP Express, Omniva and Venipak parcel lockers or couriers.

  • Delivery cost is calculated at checkout.

  • Orders over €50 qualify for free delivery to a parcel lockers within Lithuania.

  • Once your parcel is shipped, you will receive a tracking number by email.

DELIVERY TIMES

  • Within Lithuania: usually 1–3 business days after dispatch.

  • To other EU countries: 3–7 business days, depending on the destination.

  • Delivery times may vary during holidays or sales periods.

RETURNS & EXCHANGES

We want you to be happy with your purchase, so we offer returns in line with consumer protection laws.

  • Items can be returned within 14 days of receiving your order. 

  • Returned products must be unused, undamaged, and in their original packaging.

  • Refunds are processed within 14 days after we receive the returned items.

  • Delivery costs are non-refundable, except in cases where the product was faulty or incorrect.

HOW TO RETURN AN ITEM

  1. Contact us at hello@alunara.shop with your order number and reason for return.

  2. Pack the item securely and send it to the address we provide via courier delivery. Return costs are covered by the client. 

  3. Once we receive your parcel, we’ll confirm by email and issue your refund.

A FRIENDLY REMINDER 🌿

Every shipment leaves a footprint on our planet. If you’re unsure about a return, feel free to reach out – we’re always here to help you find the best solution.